The following values provide a common understanding of who we are. They serve as the groundwork for our principles and govern every aspect of the way we work. We consider them the necessary ingredients to our success and the achievement of our goals.

Safety

Safety is of utmost importance in our line of work. At all times, we ensure you that we are operating in a safe environment. Our company procedures and measures are all designed to maintain and promote safety.

Teamwork

A common goal enables us to work cohesively together and function efficiently as an organisation. Effective communication, being solution-centric, and having a positive attitude are how we deal with the people we interact with.

Attention to Detail

We focus on delivering ever-improving value to our customers. We manage every aspect of our business on the foundation of responsible, sustainable best practices. We strive for excellence in everything we do, collectively as well as individually.

Total Customer Satisfaction

We ceaselessly strive for an exceptional customer experience. Whether it’s to accommodate an emergency delivery request, or to push ourselves to help a client meet a deadline, we will go above and beyond what’s expected of us to ensure complete customer satisfaction every time.

Problem Solving Ability

We are your partners and we will provide support and solutions when transportation issues present themselves.

Extra ‘Can Do’ Attitude

Our transport services are accessible 24/7. Don’t hesitate to call us on short notice or even during public holidays. We have a dedicated night-time fleet, and we can also deliver cargo of virtually any size to any Victorian township within four to eight hours of your call.

We look forward to fulfilling your transportation and delivery needs soon. Call us any time at 610 39587 4433. Whether you need transport, 3PL, or warehousing services, State Transport can handle these needs and more for you.

Our strict attention to detail, coupled with our desire to always put our customers’ needs first, allowed us to gain the trust of some of the most respected and recognized names in various industries. We’ve carried goods for the paper, inks, timber, plastic, machinery, fabric, food and confectionery, and automotive and engineering industries.

Our vision has always been to offer the most complete and dependable logistics service you can’t find elsewhere, meeting and exceeding your transportation and delivery needs at every opportunity. We take pride in taking on and overcoming challenges, providing superior services that our competitors cannot, with a customer-focused and quality-driven culture that upholds a ‘Can-Do’ philosophy.

This vision served as the foundation of our growth, and with our growing customer base, it soon became apparent that we needed to offer more.

Starting out as a small express taxi-truck company servicing only the Melbourne Metropolitan area, we have since expanded our operations. Today, we are able to deliver to 16,500 locations all over Australia. Built around the same service-driven culture that’s been in place when the business first commenced, you can trust our National Transport solutions to provide you with the timely, dependable, and professional transport and delivery services clients have come to expect from us.

For the entire time that we’ve been in the business of providing transport and third-party logistics (3PL) services, we have been able to establish great rapport with the clients we serve. This is why we are the preferred transport company in the Melbourne Metropolitan area. Our customers can strongly attest to that.

We offer VIP Taxi Truck, Melbourne Local Distribution, 3^rd Party Warehousing and Logistics, and National Transport Services. Contact us at the following numbers to learn more about the solutions we provide: 6103 9587 4433, 1300 854 446 (landline), 04 0998 8719 (mobile), or 03 9587 6099 (fax).

As part of our efforts to build a lasting relationship with our clients, we have set up a number of social accounts on popular networks to make it easy for you to stay in touch with us. Feel free to connect with State Transport through the following:

Follow us on Twitter

As a micro-blogging tool, we use Twitter to post updates and advice on how to deal with certain transport situations and issues. Follow us on Twitter to find out the freshest news and trends about transportation, 3PL and warehousing services.

Join us on LinkedIn

Our LinkedIn page is primarily for fostering connections with our community and the industry we are in, but clients are welcome to connect with us as well. Subscribe to our LinkedIn profile and stay informed through our company updates.

Add us to your Google+ circle

Find us and add us to your Google Plus circle! Receive our latest news and offers, and share your experience with us.

All our social media pages are designed to make it easy for you to stay in touch with us. Feel free to let us know via these pages if we’re doing our job well or if there’s anything we can do to improve it. To show our appreciation, expect us to post topics that will only enhance your experience with State Transport.

You may also get in touch with us directly by calling us on 61-03-9587-4433 or 1-300-854446. You may also shoot us an email at rob@statetransport.com.au. We promise to get back to you as soon as possible.

Guaranteed Total Customer Satisfaction

Our entire team—from management down to our office staff and drivers—are committed to the safety and satisfaction of our clientele.

Attention to Detail

We have dedicated personnel who take their responsibilities seriously. We have the tools and equipment necessary to get you where you’re going quickly, securely, and completely hassle-free.

ETA Info Provided in Real Time

State Transport uses QuikTrak, a tool that lets us track your order in real time. QuikTrak time stamps each delivery and location, and records all stops, allowing us to locate your order right up to the street level.

Problem-Solving Ability

We understand that unforeseen factors could easily affect a delivery schedule. Our years of experience enable us to handle any and all transportation issues that come our way.

Can Do Attitude

We like the challenge—short notices, public holidays, and emergency deliveries don’t faze us. We transport cargo on a 24/7 basis, so don’t hesitate to call us if the need arises.

Managed Risk and Compliance

State Transport employs a fully managed risk and compliance system that upholds safety, quality, and environmental considerations at all times.

One Provider for All Your National Transport Needs

Our National Transport services can deliver Australia-wide to over 16,500 national locations. We can handle every aspect of the logistics process for you. We have everything you need in one transportation company.

Cost-Effective Transport Solutions

Take advantage of our cost-effective transport and delivery service, always serving you on a dependable schedule.

Shortline Communication

We pride ourselves on delivering a professional and personalised service, so when you call, you’ll always be speaking directly to the relevant team member for your needs.

State Transport is your transport, 3PL, and warehousing solution provider in Melbourne. When it comes to dependable, professional, and prompt deliveries, you can count on us. Get in touch with us by calling the following numbers: 6103 9587 4433, 1300 854 446 (landline), 04 0998 8719 (mobile), or 03 9587 6099 (fax).

For many businesses, the daily or weekly inflow of goods is essential to the operation of the business.  All these inwards goods must be transported into store, sometimes from multiple suppliers. And so the transport company carrying these inwards goods becomes a vital and indispensable partner in the supply chain.

At State Transport, we have built a business entirely based on this partnering philosophy with our customers. We recognise that without a regular and totally reliable partner delivering inwards freight to our customers, they simply could not exist as a viable business.  So when we say, we place customer service as our number one priority we mean exactly that.

We know what our customers need and want when it comes to local transport. They want a transport supplier with partnering capability in warehousing, a range of trucks suited to the type and quantity of freight being carried, attention to detail, and a thorough understanding of the type of goods being warehoused, packed, loaded and freighted.

For example, if a business is in the engineering products field, they want to know that their freight partner knows and understands the nature of their particular products, such as its value, its degree of fragility, its need for certain packaging and the extent to which on-time delivery of routine supplies is essential to the running of its business.

At State Transport, we have spent over twenty years perfecting our understanding of our customers’ needs and we take great pride in the close partnering relationships we have built up over this time.

To us, local transport means a local understanding of each and every one of our customer’s particular business needs and a genuine commitment to meeting those needs as if their business was our business – which in a way, it is.

When it comes to adaptability, local fast service relies on having the right delivery vehicle ready 24/7 and a driver who knows exactly what he is doing. At State Transport, we have a fleet of over 100 vehicles of every size and configuration, guaranteeing customer order fulfilment on-time, every time.

Taxi trucks make up the bulk of our fleet and are available at short notice for regular or urgent deliveries anywhere in Melbourne or Victoria.

If fact, with the vehicles and facilities we have available, State Transport is able to offer a “Victorian Country Same Day Service”.  That is, we can guarantee to deliver any consignment from small parcels up to 24 tonnes to any address in any Victorian country town within 4 to 8 hours of receiving a customer’s call.

This focus on local transport services has given State Transport an important competitive edge in what is a very competitive market.  Customers don’t want to know the technical details of the trucks or the parcel tracking services. They just want to know that when they book a taxi truck, the transport company is fully equipped and capable to deliver exactly to their needs. These needs nearly always involve the customer’s own obligation to deliver its own promise to one of its customers – and that’s all they care about.

So by presenting our business with an attitude of quiet efficiency and demonstrating competency, we directly address the needs and concerns of our customers, without any show of technical irrelevance or “chest beating”.  Just good old-fashioned quality customer service.

The evidence of our taxi truck service efficiency is shown in how we do things. Our taxi trucks are always clean and neat; our drivers are in uniform and courteous; our paperwork is already ready and accurate and our customer’s delivery is always made on-time and without any hassle. Quiet efficiency – it’s all the customer wants.

To have 25 fuel tankers out of 32 inspected, fail a vehicle safety check is clear evidence that this company is either totally incompetent or is playing with dice that it will get away with short cuts in order to save costs.

The trouble is this is a high-risk strategy that puts peoples’ lives at risk. Proof of this is that two people have already died when a Cootes tanker exploded in flames in Sydney last year.  In order to save a few dollars, Cootes are risking the lives of their own drivers, other road users and the general public.

It is a perfect example of false economics to say that if we cut corners on fleet maintenance, we will save money for the company and no-one will know.  This attitude ignores the reality that dollars save through shoddy or poor maintenance will be lost many times over when a major accident again occurs, or when the inspectors ground entire fleets for extended periods of time, or when Cootes faces hefty fines and possibly even a loss of accreditation for flaunting not just the rules but also common sense and sound business practice too.

We at State Transport have a strong corporate ethical view on the subject of fleet maintenance and place a high priority on regular, professional and proper maintenance of every one of our trucks. Even though we do not transport fuel and LPG, we consider it vital that, even for ordinary low-risk freight, each and every one of our trucks should at all times be safe on the road. We owe it to our drivers, our customers and the general public to ensure that something as basic as a road-worthy truck is as fundamental to our business as is the need to guarantee a prompt and efficient delivery of our customers’ freight.  How can we guarantee this if we cannot guarantee the safety of our trucks? We cannot and we don’t.

Transport safety, starting with vehicle maintenance, is fundamental to our business and an essential part of the promise we give to our customers – now and in the future.

The HACCP accreditation system was originally developed for NASA to keep astronauts’ food safe when they had no access to alternative supplies and had to be 100% confident that their food was safe to consume.

Basically, without HACCP (Hazard Analysis and Critical Control Points) food safety procedures were reactive.  That is, standards and solutions were developed after a problem was identified. But of course, this meant that there could never be any certainty that each new batch of food was OK for human consumption – hardly a satisfactory situation for any food producer or restaurant.

By adopting the proactive HACCP procedures, food handlers have a standard set of procedures that involve measuring and recording each step in the food handling process, and then taking active action to correct (or discard) sub-standard products.

In terms of how this impacts of all participants in a food products supply chain, it means that every point of contact or handling of a food item is subject to standardised and measurable testing and action to correct any short-comings.

At State Transport, we operate our warehouses as an integral part of our customers’ supply chain and so we have in place active HACCP procedures so that we can guarantee that all food lines handled by us are a known quantity that our customers can always rely on.

The same applies to food lines that are transported from interstate or overseas. There are certain quarantine requirements that are in place to ensure that there is no contamination to local food producers from introduced pest and diseases. These form the standards and procedures of the Australian Quarantine and Inspection Service (AQIS) and are also an integral part of the operations of State Transport warehouses and the company’s logistics standards and procedures.

That is, 3PL, or third party logistics, are tailored and scaled to exactly match the freight and warehousing requirements of each of our customers.

As specialists in 3PL warehousing, we at State Transport have facilities far in excess of those of our typical customer, and so we have the benefit of size, economies of scale and specialisation, leaving our customers free to focus on their core business.

In delivering our 3PL services, State Transport is able to offer each customer the pick of a full range of logistics services.  These include a total of 8,000 square metres of warehouse space with 6,000 pallet locations, specialised services such as pick & pack operations, gift pack assembly, EDI scanning, labelling, container unloading and bulk goods breakdown and repackaging.

Each of these services means that 3PL warehousing becomes an integral part of our customers’ business operations and makes State Transport a critical supply chain partner – a role we take very seriously and stake our reputation on.

3PL warehousing services means that irrespective of the size or sophistication of each customer’s warehousing requirements, State Transport will tailor a suite of services to exactly meet the needs of each customer. This includes the flexibility to handle seasonal peaks and changes, variations in the product mix, personalised packaging for individual customers, and multiple delivery addresses.

Although we position ourselves as a localised transport and logistics company, with a focus on operations in Melbourne and Victoria, we have the flexibility and experience to handle all logistics requirements of our customers, including interstate and overseas freight, even if such services are only required on an irregular basis.

But it is as a local transport specialist that State Transport is able to provide the ultimate in personalised 3PL warehousing services.